FAQs
How much is shipping?
- For Domestic U.S. shipments, the cost will vary based on shipping destination.
- For International shipments, the cost will vary based on shipping destination.
U.S. orders ship within 5-7 business days.
Why isn’t my order status updated when I log into my account?
Please allow up to 5 business days for tracking to appear.
Tracking shows my label has been created, but no movement. Why is this? Your shipping status may take 1-2 business day before any location updates appear. If your tracking does not update after 2 business days, please email our Resolution Team at info@ninthdenim.com and we will research the matter further.
My package shows as “Delivered” but I never received it. What should I do?
Based on your location and pre-set preferences with the delivery courier, your order may be delivered to your building doorman, concierge, mailroom, or even at times, a neighbor of whom may accept the package in your absence. Please be sure to check with these individuals first. If you still do not have your package 24 hours after the delivery has occurred, please contact our Resolution Team at info@ninthdenim.com and we will investigate the issue further.
Do you offer same day delivery?
Unfortunately, we do not offer same day delivery.
Can I pick-up my order from a local meeting spot?
Local pick up is available after order is completely processed